Frequently Ask Question
Frequently Asked Questions
Find quick answers to common questions about our cartons, delivery coverage in Qatar, payment methods, and custom services.
1. What are Carton’s business hours?
We welcome our customers from Saturday to Thursday in two shifts:
- Morning Shift: 8:00 AM – 12:00 PM
- Evening Shift: 4:00 PM – 8:00 PM
- Friday: Closed
2. Do you offer delivery across Qatar?
Yes. We provide fast delivery services across the State of Qatar. Delivery fees depend on your delivery area.
Special Offer: Enjoy Free Delivery on all orders of QAR 499 or more.
3. How can I place an order through the online store?
Browse our online store catalog, select the desired product, dimensions, and quantity, click Add to Cart, and proceed to checkout to choose your payment and delivery option.
4. What payment methods are available?
We provide flexible and secure payment options for all customers:
- Online Card Payment: Fast and secure checkout via Sadad.
- Cash on Delivery (COD): Pay in cash upon receiving your order.
- FAWRAN Bank Transfer: Direct instant bank transfer (send payment receipt via WhatsApp).
- Office Payment & Collection: Pay directly when picking up your items at our office.
5. Can I collect my order directly from your office?
Yes. You can choose the Pick up from office option at checkout and collect your items directly from our premises in Umm Salal Mohammed.
6. Do you offer custom printing on cartons and bags?
Yes, we offer printing services on selected products. For details regarding eligible items, minimum quantities, and prices, please reach out directly via Phone or WhatsApp.
7. Can you produce custom boxes with non-standard sizes?
We currently do not manufacture custom-tailored box dimensions. You can select from our broad catalog of nearly 100 ready-to-dispatch standard sizes and shapes available in the online store.
8. Can I modify or cancel my order after placing it?
Please contact our customer service team immediately. We will accommodate modifications or cancellations depending on whether your order has already been packed or dispatched.
9. What if my order arrives damaged or incorrect?
If an item arrives damaged or with an error, contact us promptly with photos of the damaged goods and order receipt. Our team will resolve it swiftly under our Return & Exchange Policy.
10. Are all products shown on the website in stock?
We maintain continuous stock across all categories. If a specific item or size is temporarily sold out, contact us to check the restock timeline or receive recommended alternatives.
Still have questions?
Our support team is ready to help you find the right packaging solution.
Contact Support