Terms & Conditions

Welcome to the official online store of Carton Trading W.L.L. By browsing our website or completing an order, you agree to comply with the terms set forth below in accordance with the laws of the State of Qatar.

1. Website Use

The website may only be used for lawful purposes. Users must not use the website in any manner that violates the laws and regulations applicable in the State of Qatar.

Any fraudulent or unlawful use of the website, or any unauthorized attempt to access the website's systems, databases, or customer records, is strictly prohibited.

2. Products and Information

We make reasonable efforts to ensure that product descriptions, dimensions, and prices displayed on the store are accurate.

Product colors or appearance may vary slightly from online images due to differences in screen settings, ambient lighting, or photography setups.

The Company reserves the right to update or modify product specifications, prices, or availability when necessary, subject to applicable laws and regulations in Qatar.

3. Pricing & Currency

All prices displayed on the website are in Qatari Riyals (QAR) unless otherwise stated.

The applicable product price and any delivery charges will be calculated and clearly displayed before the customer completes payment.

Prices and promotional offers may change periodically. Any such modifications will not affect orders that have already been confirmed and accepted by the Company, except where permitted by law.

4. Order Placement

Customers placing orders through the website must provide accurate and complete contact information, including name, active phone number, and detailed delivery address.

The Company may contact the customer to verify order details, address notes, or any required data to fulfill and dispatch the shipment promptly.

5. Product Availability

All products listed in the catalog are subject to stock availability.

If a requested product is temporarily unavailable or an order cannot be fulfilled, our team will contact the customer to discuss available alternatives, which may include suitable product replacements, backorders, or an immediate cancellation and refund.

6. Payment Methods

Available payment options are displayed at checkout. Customers must use a valid and authorized payment instrument.

Online electronic payments are processed through certified third-party payment gateways. The Company is not liable for temporary gateway downtime or failures outside its direct operational control.

7. Fulfillment & Custom Manufacturing

• Shipping & Delivery: Dispatches and transit timelines are governed by our official Shipping & Delivery Policy.
• Returns & Exchanges: Returns are subject to our Return & Exchange Policy without prejudice to consumer rights granted under Qatari law.
• Custom / Made-to-Order Items: Customized, printed, or specialized packaging orders may be subject to tailored cancellation or return conditions communicated prior to production.

8. Intellectual Property & Legal Protection

All storefront content—including logos, product images, box dimensions, catalog designs, and text—is the exclusive property of Carton Trading W.L.L. Commercial reproduction without written consent is strictly prohibited.

These Terms & Conditions are governed by the laws and regulations of the State of Qatar. Nothing herein restricts or excludes statutory consumer protection rights.

Questions Regarding Terms

For inquiries, feedback, or clarifications regarding these Terms & Conditions, please contact us:

Cartoon Trading Company W.L.L. – Doha, Qatar