Privacy Policy

At Carton Trading W.L.L., we respect your privacy and handle personal data in accordance with the laws of the State of Qatar, including Law No. (13) of 2016 on Protecting Personal Data Privacy.

1. Information We Collect

We collect personal details necessary to fulfill orders and provide services, including:

• Full name and contact phone number.
• Email address.
• Delivery address, municipality, and zone numbers in Qatar.
• Order details, dimensions, and purchase histories.
• Payment status and reference confirmation (full payment cards are securely processed by integrated payment providers).
• Any details provided voluntarily when contacting customer support.

All data collected is kept adequate, relevant, and strictly limited to legitimate operational purposes.

2. How We Use Your Information

Customer data is processed for specific, lawful purposes:

• Receiving, preparing, and packaging orders.
• Delivering shipments directly to your specified address.
• Communicating regarding order updates or support inquiries.
• Processing refunds, replacements, or size exchanges.
• Preventing unauthorized or fraudulent website activity.
• Complying with statutory and commercial requirements in Qatar.

3. Data Protection & Security

We employ rigorous administrative, physical, and technical safeguards to ensure personal data is protected against accidental loss, unauthorized access, disclosure, or modification in full alignment with Qatari law.

4. Sharing and Disclosure of Information

We never sell or rent customer personal data. Data is shared solely with trusted service partners required to complete your transaction:

• Authorized courier personnel and logistics partners.
• Secure electronic payment gateways.
• Hosting and technical infrastructure providers.
• Judicial and governmental entities where mandatory by Qatari legislation.

5. Payment Processing & Security

All online payments are securely processed through integrated certified payment providers.

6. Marketing & Cookies

Direct Marketing: Promotional offers and updates are dispatched strictly in accordance with Qatar Personal Data Privacy Protection Law, requiring prior customer consent. Every communication provides an easy opt-out mechanism.

Cookies: Our online store utilizes standard cookies to remember shopping cart items and improve browsing functionality. You can manage or disable cookies at any time via your browser settings.

7. Your Data Protection Rights

Subject to Qatari Law No. (13) of 2016, you have the right to:

• Access, review, and receive a copy of your personal records.
• Request correction of inaccurate personal data.
• Withdraw previously given consent for data processing.
• Request deletion or erasure of data where statutory criteria are met.

Data Privacy Inquiries

For questions regarding your data privacy or to exercise your statutory rights, please reach our official representatives:

Carton Trading W.L.L. – Doha, Qatar