Return & Exchange Policy

At Carton Trading W.L.L., we are dedicated to providing a reliable shopping experience while fully respecting consumer rights under the applicable laws and regulations of the State of Qatar.

1. Product Returns

Customers may request a return within 7 days from the date of receiving their order, subject to the following criteria:

• The product remains in its pristine, original condition as received.
• The items have not been used, folded, or marked.
• The material is free from dirt, dust, or moisture.
• No dents, bends, tears, or signs of wear are present.
• The product remains fully suitable for resale.

Upon physical inspection and approval by our warehouse team, the refund will be processed back to the original method of payment.

2. Product Exchanges

Customers may request to exchange items for different sizes or product types within 14 days of receipt, provided that:

• The product remains unused and in its complete, original condition.
• The items are clean with no structural blemishes or damages.
• No crushing, punctures, or storage damage has occurred while in the customer’s care.

Exchanged items are inspected upon arrival before replacement stock is dispatched or handed over.

3. Defective or Incorrect Products

If you receive items that arrive damaged, defective, or different from your confirmed order specifications:

• Contact our customer support team as soon as possible after delivery.
• Provide your order details along with clear photos showing the damage or discrepancy.

We will address the case in full compliance with Qatar Consumer Protection regulations. Depending on the issue, remedies include an immediate replacement, repair, return collection, or refund.

4. Non-Eligible Cases

Returns or exchanges will not be accepted if the merchandise has:

• Been assembled, taped, or utilized in a manner that affects its original state.
• Sustained stains, moisture damage, dents, or tears following successful delivery.
• Been stored improperly, resulting in warped or unusable packaging materials.
• Become unmarketable or unsuitable for resale due to customer mishandling.

5. How to Request a Return or Exchange

To start a return or exchange process, please contact us via Phone or WhatsApp with the following details:

• Your Order Number.
• Name and dimensions of the product(s).
• Clear reason for the return or size exchange request.
• Photographs of the products in their current condition.

Once reviewed and collected, we will notify you immediately regarding the inspection outcome and next steps.

Submit a Request

Our team is available Saturday through Thursday to assist you with order modifications, exchanges, and returns:

Carton Trading W.L.L. – Umm Salal Mohammed, Qatar